Frequently Asked Questions

Everything you need to know about shopping with EETTSY

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for most items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

EETTSY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my package after it ships?

Yes! Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific destination.

How can I contact customer support?

Our dedicated support team is available via email at [email protected] or through our website's live chat from 9:00 AM to 5:00 PM EST, Monday through Friday.